Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Pinallo’s websites, applications, and services, including pinallo.com and app.pinallo.com (collectively, the “Service”). By creating an account or using the Service, you agree to these Terms and our Privacy Policy.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Pinallo provides tools to help authors plan, write, edit, design, export, and pursue publication-related workflows, which may include AI-assisted features, print preparation, audiobook tooling, and optional marketing or support services described on our site. Features may change as we improve the product.

You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account. Notify us promptly at hello@pinallo.com if you suspect unauthorized access. We may suspend or terminate accounts that violate these Terms or create risk for Pinallo or other users.

Paid plans are billed through our payment processor (Stripe) according to the pricing and billing interval you select. Taxes may apply. Unless stated otherwise, subscriptions renew automatically until you cancel in your dashboard settings or through the billing portal. Cancellation generally takes effect at the end of the current billing period.

Fees are non-refundable except where required by law or expressly stated by Pinallo in writing. We may change prices with notice; price changes typically apply on the next renewal after notice.

You retain ownership of the manuscripts, outlines, interviews, covers, and other creative materials you submit or create in the Service (“Your Content”), subject to any third-party rights in materials you include.

You grant Pinallo a limited license to host, process, transmit, display, and create derivative technical copies of Your Content solely as needed to operate and improve the Service you request (including AI-assisted generation, exports, print/audiobook pipelines, and support). We do not claim copyright in your books.

You represent that you have the rights needed to submit Your Content and that it does not infringe others’ rights or violate law.

AI features generate suggestions and drafts based on your inputs. Outputs may be inaccurate, incomplete, or similar to content produced for others. You are responsible for reviewing, editing, and deciding whether to use any AI output in your work. Pinallo does not guarantee originality, legal compliance, factual accuracy, or fitness for publication of AI-generated text, images, audio, or metadata.

You agree not to:

• Violate law or others’ intellectual property or privacy rights
• Upload malware, attempt unauthorized access, scrape the Service in a way that burdens our systems, or interfere with security
• Misrepresent your identity, abuse free or promotional limits, or resell access without our written permission
• Use the Service to generate or distribute unlawful, harmful, or abusive content
• Reverse engineer or copy non-public parts of the Service except where such restriction is prohibited by law

Print-on-demand, shipping, marketplace distribution, and some audiobook or marketing workflows may involve third-party providers. Those providers’ terms and costs may apply in addition to these Terms. Pinallo is not responsible for third-party outages, production defects outside our control, or marketplace policy decisions.

The Service, including software, branding, UI, documentation, and non-user content, is owned by Pinallo or its licensors. Except for the limited right to use the Service under these Terms, no license is granted to Pinallo’s trademarks, code, or other IP.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, PINALLO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT CONTENT OR OUTPUTS WILL MEET YOUR EXPECTATIONS OR PUBLISHING REQUIREMENTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PINALLO AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO PINALLO FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.

You will defend and indemnify Pinallo against claims, damages, and expenses arising from Your Content, your use of the Service, or your violation of these Terms or applicable law.

You may stop using the Service and cancel paid plans as described in your account. We may suspend or terminate access if you breach these Terms or if we discontinue the Service. Provisions that by nature should survive (including ownership, disclaimers, limitations, and indemnity) will survive termination.

We may update these Terms by posting a revised version on this page and updating the “Last updated” date. Continued use after changes become effective constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law rules. Courts located in Collin County or Dallas County, Texas, will have exclusive jurisdiction over disputes arising from these Terms, except where prohibited by law.

Questions about these Terms: hello@pinallo.com. Pinallo Publishing, 3000 Custer Road, 270-134, Plano, TX, US. See also our Privacy Policy.